Method of operating

  • On the whole, it helps to recognise that process optimisation is usually not a quick-fix but something that requires times and details analysis. As well as the desire to improve a situation, it requires client resources, not only at a financial level but also in terms of personal time and commitment. 

    The time required for the implementation of a project is often underestimated – we can help with more realistic expectations.

    As far as we can, we try to provide honest, candid planning of all the requirements for a project.

    This is usually divided into three stages:


    We work with our clients to define a specification. During this stage, we analyse projects, current workflow and information sources. These are then consolidated, systemised and standardised wherever possible. We can then select relevant models in the software development process.

    The result of this stage is a specification that defines all required adaptations diverging from the standard.

    Software customisation

    Using the specification, we calculate the effort required for the adaptations. Following a firm order, we construct a test system and environment and adjust on this basis. In multiple, iterative steps, all agreed software elements and tested and made ready for a final approval.

    During this stage, additional modifications with cost implication may present themselves as “good ideas” – we will always ensure our clients are informed about the pros, cons and costs in such an event.


    Following the definition and modelling of the client process landscape, all stakeholders have a guide to the new system.

    With this guide, we work on clear strategies for implementation, develop training packages and documentation and also offer the training directly. Where required, our help desk and user support systems can offer continuous or interim support.